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Privacy Policy
This Privacy Policy explains how Onluck Casino handles personal information when players visit the website, create or use an account, contact support, or use related services. It describes the types of information that may be collected, why it is used, how it may be shared, how cookies work, and the choices available to players. We aim to handle information fairly, securely and only for appropriate business, service and legal purposes.
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Information we may collect
The information handled by an online casino can vary depending on how a player uses the website and services. Some information is provided directly by the player, while other information is created or collected automatically when the website or account is used. We try to collect information that is reasonably needed for account management, safe gambling operations, customer service and legal compliance.
Review contents
Account and contact details
When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, username, account preferences and other information needed to maintain the account. We may also keep records of communications with support, including questions, complaints, requests and information supplied during account assistance.
Verification information
To help confirm a player’s identity, age, location or eligibility to use particular services, we may handle verification documents and related information. This can include information from identity documents, proof of address, checks made through verification providers and records of the outcome of those checks. Verification information may also be used to help prevent fraud, account misuse, money laundering and other prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, bets, account balances, payment methods and other transactions. Payment information may be processed through payment service providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than handling complete payment credentials. Transaction records help us operate the account, investigate queries, detect unusual activity and meet record-keeping obligations.
Technical, device and usage information
When a player visits or uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, session times and actions taken on the website. This information may be combined with account information to keep the service working, understand performance, protect accounts and investigate security events.
How we use information
Personal information may be used for the following purposes. The exact use depends on the information involved, the service being provided and the choices made by the player.
- To create, verify, operate and maintain a player account.
- To process deposits, withdrawals and other account transactions.
- To provide customer support, respond to questions and manage complaints or disputes.
- To complete identity, age, location, fraud and security checks.
- To monitor account activity and identify suspected fraud, abuse, collusion, money laundering or other prohibited conduct.
- To provide website features, remember preferences and improve the usability, reliability and performance of the service.
- To send service messages about an account, transactions, security, policy updates or other information needed to administer the service.
- To send marketing communications where permitted and where the player has provided the required consent or otherwise has a valid choice available.
- To meet applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping requirements.
- To establish, exercise or defend legal rights, protect the website and users, and respond to lawful requests.
We do not use personal information for purposes that are incompatible with the reason it was collected unless the use is permitted or required by applicable requirements. Where consent is used as the basis for a marketing activity, a player can change that choice at any time. Stopping marketing messages does not necessarily stop important service communications about an account or transaction.
Sharing, security and retention
Who may receive information
Information may be shared when reasonably necessary to provide the service, protect players and the website, or meet legal obligations. This can include sharing with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, professional advisers, auditors and other service providers that assist with operating the website. These providers should only handle information for relevant services and in accordance with appropriate instructions and confidentiality requirements.
Information may also be disclosed to courts, law enforcement bodies, government agencies, financial crime prevention services or other authorised parties where disclosure is required, permitted or reasonably necessary. We may share information in connection with a suspected security incident, fraud, a legal claim, or a transfer or restructuring of relevant business operations. Any sharing is intended to be limited to information that is reasonably relevant to the purpose.
Keeping information secure
Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, payment method or electronic transmission can be guaranteed to be completely secure. Players should keep their login details private, use a secure device and tell support promptly if they suspect that an account or password has been compromised.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention can depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help a website recognise a browser, keep a session active, remember preferences, measure website use and support security. Some cookies are necessary for core account and website functions. Others may help us understand performance, improve the service or support relevant communications.
A player can manage or restrict cookies through the settings of their browser or device. Depending on the selected settings, blocking or deleting cookies may affect the availability, security or performance of some website features. Browser settings can also provide information about cookies already stored and may allow a player to remove them. Cookie choices may need to be repeated on different browsers or devices.
Information collected through cookies may be used together with other technical or account information where this is reasonably necessary for the purposes described in this policy. Third-party services used on the website may also place or read cookies in accordance with their own privacy information and applicable requirements.
Your privacy rights and how to contact us
Depending on the player’s circumstances and applicable privacy requirements, a player may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications. A player may also be able to ask for an explanation of how information is used or object to certain processing.
Making a data request
To exercise a data right or ask a privacy question, contact support@onluckcasino.wtf. Please explain the request clearly and include enough information for us to understand the account and information involved. We may need to verify the requester’s identity before providing information or making changes, especially where the request concerns account details or verification records.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate or incomplete account information to be updated.
- Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available.
- Marketing consent: withdraw consent or opt out of marketing communications by contacting support@onluckcasino.wtf or using an available unsubscribe option.
A deletion request or withdrawal of consent does not always require every record to be removed. Information may need to be retained where it is required for legal, security, fraud prevention, transaction, dispute or record-keeping purposes. Similarly, removing marketing consent does not affect the use of information needed to provide account services or send essential operational messages.
We aim to respond to valid requests within a reasonable timeframe. If a request cannot be completed in full, we will explain the relevant limitation where appropriate. This policy may be updated from time to time to reflect changes to the website, services or applicable requirements. The current version published on the website applies to information handled under the policy.
